BetterZap is a Chrome extension for small businesses that use WhatsApp Web. It combines scheduled messages, templates, a customer pipeline, follow-up reminders, and menu-based auto-replies. Its Premium plan adds an AI chatbot that answers from a business-written knowledge base and hands conversations to a person when the answer is not available. The official site demonstrates the pipeline interface and an interactive, explicitly simulated customer conversation. BetterZap requires Chrome to remain open with WhatsApp Web signed in; it is designed for clinics, salons, shops, freelancers, and other service businesses that handle customer questions and bookings through WhatsApp. The free plan allows up to 20 messages a day; a paid subscription starts at US$10 per month, with the AI chatbot available in the US$20 Premium plan.
Use cases Handle routine customer questions, Keep service-business follow-ups organized
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